Tour Park West
Frequently Asked Questions
- When can I expect my artwork to deliver?
Can’t wait to fill your blank walls with your recently purchased artwork?! You can anticipate that your framed artwork will deliver within 8 to 10 weeks of the purchase date, and generally your unframed purchases should arrive within 4 to 6 weeks.
Recently moved? Travelling? Park West® will do our best to accommodate any special delivery requests! Please feel free to email Customer Service custsvc@parkwestgallery.com or call us toll-free at 877.440.0630 (within U.S.) or 248.354.2343 (internationally) with any delivery questions or concerns.
- When should I receive the Certificate of Authenticity (COA) and Appraisal?
The Certificate of Authenticity (COA) and Appraisal documents will be mailed inside the packaging of your unframed artwork. For framed purchases and artwork taken from an event, the documents will be mailed separately and should arrive within 8 weeks of the purchase date.
All Park West® artwork will be accompanied by a COA. Appraisals may be purchased at $35 USD for the first appraisal and $15 USD ($20 CD) for each additional work appraised at the same time. Park West’s® Appraisal Department may be reached toll-free at 800.521.9654 x 2 or email appraisals@parkwestgallery.com.
- How can I be sure that my Park West® artwork is authentic?
Park West® has NEVER sold a work of art that is not authentic in it’s nearly 40 year history! You can be assured that each and every work of art Park West® sells has been reviewed and researched by our extensive network of definitive experts and art scholars. The Park West® Certificate of Authenticity GUARANTEES the artwork is absolutely genuine.
- I just received my artwork and the frame is slightly damaged. What should I do?
Park West® makes every possible effort to insure that each work of art arrives to you in pristine condition. Unfortunately it is possible that unforeseen damage can occur during shipment. Please immediately report any instance of framing or artwork damage to Customer Service custsvc@parkwestgallery.com / (877) 440.0630 or (248) 354.2343 so that we may make arrangements to promptly remedy the situation at NO CHARGE to you.
- Park West's® Customer Service representative was outstanding in assisting with my order.
Is there a place on the Park West® website where I can express my gratitude? Park West® would love to hear from you! We encourage you to post your positive feedback by emailing us at custsvc@parkwestgallery.com.
- Where do I send payment for my Park West® Collector’s Card?
For billing or payment inquiries related to the Park West® Collector’s Card, please call GE Money Bank toll-free at 866.396.8254.
- How can I purchase the fabulous works of art that I see displayed on the Park West® website?
If you are thinking about starting a collection and are interested in purchasing Park West® artwork, framing, or just have questions about any of the artwork displayed on our website, our friendly, knowledgeable sales staff is available to speak with you at (800) 521.9654 x 4 or email sales@parkwestgallery.com.
